Privacy Policy

Last updated: February 2026

1. Introduction

PrintNotch (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website printnotch.com and use our custom product design services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

Personal Information

We may collect the following personal information:

Name and contact details (email address, phone number)
Billing and shipping address
Payment information (processed securely via our payment provider)
Account login credentials (if you create an account)
Order history and preferences

Design Data

When you use our design tool, we may store:

Images you upload for customisation
Text and design elements you create
Saved designs associated with your account

Automatically Collected Information

IP address and browser type
Device information
Pages visited and time spent on our site
Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Provide customer support
Save and restore your designs
Improve our website and services
Send marketing communications (only with your consent)
Comply with legal obligations
Prevent fraud and protect our business

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

Contract: Processing necessary to fulfil your order
Consent: Marketing communications and optional cookies
Legitimate interests: Improving our services and preventing fraud
Legal obligation: Tax and accounting requirements

5. Data Sharing

We may share your information with:

Print partners: To manufacture and fulfil your orders
Delivery services: To ship your products
Payment processors: To process payments securely
Analytics providers: To understand website usage
Legal authorities: When required by law

We do not sell your personal information to third parties.

6. Data Retention

We retain your data for:

Order data: 7 years (legal and tax requirements)
Account data: Until you request deletion
Design data: Until you delete it or close your account
Marketing preferences: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Erasure: Request deletion of your data (“right to be forgotten”)
Restriction: Limit how we use your data
Portability: Receive your data in a portable format
Object: Object to processing based on legitimate interests
Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@printnotch.com

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption for data transmission
Secure payment processing (PCI DSS compliant)
Regular security assessments
Access controls and authentication

9. International Transfers

Your data may be transferred outside the UK for order fulfilment. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Email: privacy@printnotch.com
Website: printnotch.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk